Terms & Conditions

Please read these Terms & Conditions ("Terms") carefully before using our online store. These Terms govern your access to and use of the website operated by Foodsentials, Inc. ("Company"). By accessing or using our online store, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our online store.

  1. Online Store Usage

1.1 Eligibility: You must be at least 18 years old to use our online store. By accessing or using the online store, you represent and warrant that you are at least 18 years old.

1.2 Account Creation: In order to make a purchase through our online store, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

1.3 Accuracy of Information: You agree to provide accurate and complete information when placing an order through our online store. We reserve the right to cancel or refuse any order if we suspect fraudulent activity or unauthorized use of someone else's account information.

  1. Products and Orders

2.1 Product Descriptions: We make every effort to display and describe our products accurately. However, we do not warrant that the product descriptions, images, or other content on our online store are error-free or complete.

2.2 Pricing and Availability: All prices listed on our online store are in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability. We cannot guarantee the availability of any product listed on our online store.

2.3 Order Acceptance: By placing an order through our online store, you agree that your order is an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason. We may also require additional verification or information before accepting an order.

2.4 Shipping and Delivery: Please refer to our Shipping Policy for information regarding shipping methods, costs, and estimated delivery times.

  1. Payments and Security

3.1 Payment Methods: We accept payment through various secure payment methods, including major credit cards, debit cards, and online payment platforms. You agree to provide accurate payment information and authorize us to charge the total amount of your order.

3.2 Security: We employ industry-standard security measures to protect your personal and payment information. However, we cannot guarantee the absolute security of data transmitted over the internet.

  1. Returns and Refunds

4.1 Return Policy: Please refer to our Return Policy for information regarding returns, exchanges, and refunds.

  1. Intellectual Property

5.1 Ownership: All content, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, displayed on our online store is the property of Foodsentials, Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our online store for personal, non-commercial purposes. You may not modify, reproduce, distribute, publish, transmit, display, perform, or create derivative works from any of the content without prior written consent from the owner of the intellectual property.

  1. Limitation of Liability

6.1 Disclaimer: Our online store is provided on an "as-is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our online store or the accuracy, reliability, or completeness of the content.

6.2 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our online store.

  1. Governing Law and Dispute Resolution

7.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Florida. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Florida.

  1. Changes to Terms & Conditions

8.1 Modifications: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our online store. Your continued use of our online store after the posting of any modifications constitutes acceptance of the revised Terms.

  1. Contact Us

9.1 If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us at info@foodsentials.com.

Last updated: May, 2023

By using our online store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Return Policy

Thank you for shopping at Foodsentials. We want you to be completely satisfied with your purchase, and we're here to help if you need to return or exchange a product. Please review our return policy below:

  1. Eligibility and Timeframe

1.1 Eligible Items: We accept returns or exchanges for items that are unused, unopened, and in their original packaging.

1.2 Timeframe: You may request a return or exchange within 15 days from the date of delivery. After this period, we are unable to process any return or exchange requests.

  1. Return Process

2.1 Contact Us: Before returning any items, please contact our customer support team at info@foodsentials.com. Provide us with your order details and a brief explanation of the reason for the return or exchange.

2.2 Return Authorization: Our customer support team will provide you with instructions on how to proceed with your return or exchange, including a return authorization (RA) number if necessary. Please do not send any items back without obtaining an RA number.

2.3 Packaging and Shipping: Please securely package the items to be returned or exchanged, ensuring they are protected during transit. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

  1. Refunds and Exchanges

3.1 Refunds: Once we receive and inspect the returned items, we will issue a refund to the original payment method used for the purchase. Please allow up to 10 days for the refund to be processed and reflected in your account. Note that shipping costs are non-refundable.

3.2 Exchanges: If you wish to exchange a product for a different item, please indicate your preferred replacement during the return process. If the new item is of higher value, you will be responsible for paying the price difference. If the new item is of lower value, we will refund the price difference to your original payment method.

  1. Damaged or Defective Products

4.1 Quality Assurance: We take pride in the quality of our products and conduct thorough quality checks before shipping. In the rare event that you receive a damaged or defective item, please contact us immediately. We may require photographic evidence to assist with our investigation.

4.2 Resolution: If the damage or defect is verified, we will offer a replacement or issue a refund, including any associated shipping costs.

  1. Non-Returnable Items

5.1 For health and safety reasons, we are unable to accept returns or exchanges on perishable food items.

Shipping Policy

Shipping Policy

Thank you for choosing Foodsentials for your food product needs. Please read our shipping policy below to understand how we process and deliver your orders:

  1. Order Processing

1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review the order details and contact us immediately if any modifications are required.

1.2 Order Fulfillment: We strive to process and fulfill orders promptly. Most orders are typically shipped within five business days, excluding weekends and holidays. In the case of unexpected delays, we will notify you promptly.

  1. Shipping Methods and Rates

2.1 Shipping Carriers: We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. The carrier used for your shipment will be determined based on various factors such as destination, package weight, and shipping method chosen at checkout.

2.2 Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination. The shipping cost will be displayed at checkout before you complete your purchase.

  1. Shipping Destinations

3.1 Domestic Shipping: We currently offer shipping within the continental United States. We aim to make our products available nationwide, but please note that certain remote locations may have limited or restricted delivery options.

3.2 International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

  1. Shipment Tracking

4.1 Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

4.2 Delivery Updates: The shipping carrier's website will provide estimated delivery dates and updates on the status of your package. Please note that delivery times may vary based on the carrier's policies and any unforeseen circumstances.

  1. Delivery Issues

5.1 Address Accuracy: Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders that are undeliverable or delayed due to incorrect or incomplete addresses provided by the customer.

5.2 Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue.

  1. Contact Us

If you have any questions or need further information regarding our shipping policy, please contact our customer support team at info@foodsentials.com. We are here to assist you and provide the best possible shipping experience.

© Foodsentials, Inc. 2023. All rights reserved.